• Skills

    • Project Management
    • People Management
    • Workflow Resource Creation
    • Agile and Scrum Methodologies
    • Content Strategy
    • Strategy Formulation
    • Remote Team Management
    • Quality Monitoring
    • Feedback Delivery and Analysis
    • Design Process
    • Sensitivity and Empathy
    • Data Review
    • Project Scoping/Planning
    • Multiple Team Collaboration
    • Cross-Cultural Communication

  • Technical Ability

    • Jira + Confluence
    • Tableau
    • Zoom + Google Meet
    • Slack + Teams
    • Microsoft Suite
    • WordPress + WooCommerce
    • Adobe
    • Html + CSS
    • ChatGPT + Bard
    • Dall-E + Midjourney

  • Lesson Planning

    • Minimal Risk Website Editing for On-call Support – Manager
    • Understanding and Speaking to Logo Design for On-call Support
    • Identifying Website Errors – Video instruction
    • WordPress Plugin and Licensing Updates

  • Certificates

    • Coursera | Foundations of User Experience (UX) Design | 2024
    • LinkedIn Learning | Agile Product Owner Role: Foundations | 2021
    • LinkedIn Learning | Scrum: The Basics | 2021

Projects | Products | People CROSS-FUNCTIONAL GLOBAL MANAGEMENT EXPERT

Accomplished Team and Product Manager with expertise in cross-functional collaboration between Design, Developer, and UX teams. Adept at overseeing web development, outage mitigation, and graphic design projects to ensure seamless adherence and understanding across global teams. Proven track record of successful project development, execution, and team coordination. Comfortable relaying sensitive and complex information to managers and directors of different locations and cultures, directly and with sensitivity.

Experience

Experis | Pokémon Test Lead | 2025 – Present

Sites, Content, and Applications Test Leader | 2025 – Present

  • Websites, Salesforce, Technical Writing, and Licensing projects lead efforts on communication and data reporting to establish role and team metrics for internal and client facing reports with emphasis on time spent and billing rates, testing efforts, and overall project success.
  • Verified each consultant was fully empowered to access and test in required environments and had any required hardware and software needs to excel in those spaces while maintaining visible communications to the client stakeholders and our internal reporting systems.
  • Worked closely to develop Jira and Confluence spaces to enable efforts to user guide creation, refinement, and localization for Pokémon TCG Tournaments.
  • Honed in on issues to testing, content, and consultant workflow to introduce enterprise AI components, device coverage, and self-managed reporting dashboards.

GoDaddy | Design Team | 2012 - 2024

Cross-Functional Team & Product Manager/ Website, E-commerce, & Logo Services | 2022 – 2024

Design Services Team Leader/ Professional Design Services | 2019 - 2022

Website Design Services Builder / Web Design and Creation | 2015 – 2019

Website Services Project Leader / Website Design Team | 2014 – 2015

Dream Design Account Manager / Dream Design Team | 2012 – 2014

  • Championed customer-focused and product-driven growth and success for evolving US market SaaS website and e-commerce design, logo creation, and product development.
  • Management of global functionality teams, strategically navigating the intricacies of cross-cultural communication to create a scalable customized customer journey through unified best practices.
  • Data and trend analysis to identify and create training and resources for India, Serbia, UK, and US teams to ensure process alignment, while upleveling US agents to enhance customer satisfaction and NPS.
  • Orchestrated 4 unique WordPress/WooCommerce engineer, website build, resource generation, and graphic design teams to produce at the highest quality with focus on SLA and consistent productivity.
  • Created unified weighted team metrics to align productivity levels across all teams for visibility and accountability.
  • Developed initial customer welcome and intro to Website Design Services.

GoDaddy | Customer Support | 2010 - 2012

Hosting, Server, and Database Support Agent/ Hosting Services | 2011 – 2012

Technical Support Agent/ Sales and Support | 2010 - 2011

  • Deescalated and resolved critical issues impacting online businesses with a keen focus on providing a high level of service interaction and consultation.
  • Utilized expertise in SSL, phpMyAdmin, Domains and DNS, SEO, email, with other webservices to drive positive and engaging customer journeys.

Education

Arizona State University | BFA
Specialization in Fiber Arts

  • Exhibiting Artist
  • Professor’s Assistant

References

I invite you to explore my professional journey and endorsements on LinkedIn to gain a comprehensive understanding of my expertise and collaborative skills. My career spans roles as a Website and Logo Design Manager, Professional Design Services Lead, and Website Design Services Builder at GoDaddy. Visit my LinkedIn profile to discover the depth of my experience and the impact I bring to every project.